Terms & Conditions

1. About ChaskaBite

ChaskaBite is operated by Muhammad Azeem Ashfaq in Faisalabad, Pakistan (“ChaskaBite”, “we”, “us”). We run a platform that connects:

• customers, who order food;
• restaurants, which list their menus, prepare the food and employ their own delivery riders; and
• riders, who deliver orders for the restaurant they work with.

The restaurant, not ChaskaBite, prepares the food and is responsible for it. Riders are hired, paid and managed by their restaurant. ChaskaBite provides the apps, order handling, rider assignment and delivery tracking.

2. Accounts

• Give accurate information and keep it up to date, especially your phone number and delivery address.
• Keep your password private. You are responsible for what happens in your account.
• Customers must be at least 13 (with a parent’s or guardian’s permission if under 18). Riders and restaurant account holders must be at least 18.
• One person, one account. Rider accounts are created by their restaurant; restaurant accounts are created by ChaskaBite.

3. For customers

Ordering and prices

• Prices are set by each restaurant and shown in Pakistani rupees (Rs.). The app shows the delivery fee, any discount and the total before you place the order.
• Restaurants may set a minimum order amount and may run out of items.
• Promo codes can be used once per order, have their own conditions, and have no cash value.
• A restaurant may reject an order, for example if an item is unavailable or the kitchen is too busy. You will be told in the app.

Payment

Orders are cash on delivery. Please pay the rider the total shown in the app when you receive your order.

Cancelling

You can cancel in the app while the order is still waiting for the restaurant, or after it has been accepted but before the kitchen starts preparing it. After that, the order can’t be cancelled.

Problems with an order and refunds

If something is wrong (missing or wrong items, damaged food, or an order that never arrived), report it through Help & Support in the app within 24 hours of delivery, with photos if you can. We look at each case with the restaurant and, where appropriate, may offer a refund, a credit on a future order or a replacement. Because orders are paid in cash, a refund is arranged directly with you.

Allergies and food

Menu descriptions come from the restaurant. If you have an allergy or dietary need, add a note to your order and, if in doubt, call the restaurant before ordering.

Delivery

Delivery times are estimates. Please be available at the address and phone number you gave. Riders may call you when they arrive.

4. For restaurants

• Listing: keep your menu, prices, photos, opening hours and availability accurate. Only upload photos you have the right to use.
• Food safety: you are responsible for the food you prepare, for following food safety rules, and for holding the licences required for your business (for example with the Punjab Food Authority).
• Orders: accept or reject new orders promptly, prepare accepted orders as described, and mark them ready when packed.
• Riders: you are responsible for the riders you add: hiring, pay, vehicles, fuel, their conduct, and how the cash they collect is handed over to you.
• Commission: ChaskaBite charges the commission rate agreed with you, as a percentage of each delivered order’s total. The Payouts page in the Restaurant Portal shows your earnings and commission. While orders are cash on delivery, commission is settled directly between you and ChaskaBite.
• Customer information: use customers’ details only to fulfil their orders. Don’t contact customers for marketing or share their details with anyone else.
• You give ChaskaBite permission to display your restaurant name, logo, menu and photos in our apps and promotions for the platform.

5. For riders

• Your account is created by the restaurant you work with, and that restaurant can deactivate it.
• Follow traffic laws, hold a valid licence for your vehicle, and ride safely. Never use your phone in a way that puts you or others at risk.
• Collect the exact total shown in the app from the customer, and hand the cash over as agreed with your restaurant.
• While you have an order out for delivery, your location is shared with the customer and your restaurant, including when your phone is locked or the app is closed. A notification shows while this is on (see our Privacy Policy).
• Use customers’ details only to deliver their order. Treat customers and restaurant staff with respect.

6. Acceptable use

You must not:

• place fake or prank orders, or refuse to pay for orders you placed;
• abuse, threaten or harass customers, riders or restaurant staff;
• give false information, or use someone else’s account;
• try to break, overload, copy or reverse-engineer the apps, or access data that isn’t yours;
• use ChaskaBite for anything illegal.

7. Reviews and content

Reviews must be honest and about your own order. Don’t post abusive, false or unrelated content, or anyone’s personal information. We may remove reviews or other content that breaks these terms. The ChaskaBite name, logo and apps belong to ChaskaBite.

8. The service

We work to keep ChaskaBite running smoothly, but the apps may sometimes be unavailable, for example during updates or network problems. We may change, add or remove features over time.

9. Liability

Restaurants are responsible for the food they prepare and for their riders. To the extent the law allows, ChaskaBite is not responsible for indirect losses, or for problems caused by restaurants, riders, customers or events outside our reasonable control. Nothing in these terms limits any rights you have under Pakistani law that cannot be excluded.

10. Suspending or closing accounts

You can stop using ChaskaBite at any time, and customers can delete their account in the app. We may suspend or close an account that breaks these terms, is used for fraud, or puts other users at risk. Where reasonable, we will tell you why.

11. Changes to these terms

We may update these terms as the service changes. The date at the top shows the latest version. If we make important changes, we will tell you in the app before they apply. Continuing to use ChaskaBite after that means you accept the updated terms.

12. Law and disputes

These terms are governed by the laws of Pakistan. If you have a complaint, please contact us first so we can try to resolve it. Any dispute that can’t be resolved will be handled by the courts of Faisalabad, Pakistan.

13. Contact us

ChaskaBite, operated by Muhammad Azeem Ashfaq
Faisalabad, Pakistan

Email: support@chaskabite.com
WhatsApp: +92 326 0323057