Privacy Policy
This policy explains what information ChaskaBite collects when you use our apps, why we collect it, who we share it with, and the choices you have. We keep it short and plain. If anything is unclear, contact us at support@chaskabite.com.
1. Who we are
ChaskaBite is a food delivery service in Faisalabad, Pakistan, operated by Muhammad Azeem Ashfaq (“ChaskaBite”, “we”, “us”). This policy covers:
- the ChaskaBite app, used by customers to order food;
- the ChaskaBite Rider App, used by delivery riders;
- the ChaskaBite Restaurant Portal, used by restaurants.
2. Information we collect
Customers
- Account details: your name, email address, phone number and password. Your password is handled by our sign-in provider (Google Firebase) and is never visible to us.
- Profile photo, if you add one.
- Delivery addresses, including the map location you pick for each address.
- Orders: what you ordered, prices, promo codes, delivery and kitchen instructions, order status and times.
- Reviews and ratings you leave for restaurants and riders, and your first name shown with them.
- Favourites (saved restaurants and dishes), app preferences and support requests.
Riders
- Name, mobile number, optional email, vehicle type and number plate, entered by the restaurant that works with you.
- Your online/offline status, the orders assigned to you and your delivery history.
- Your live location while you are delivering an order (see section 3).
Restaurants
- The email and details of the person who manages the restaurant account.
- Restaurant information you publish: name, phone, address, pickup location, opening hours, delivery settings, menu, prices and photos.
- Details of the riders you add, and your notification settings.
Website contact form
If you contact us through the form on chaskabite.com, we receive your name, phone number, and anything else you choose to give (restaurant name, email, area, a preferred call time and your message). We use it only to reply to you and to follow up on your request. If you apply to deliver as a rider, and you agree to it on the form, we share your name, phone number, area and motorbike details with partner restaurants that are hiring riders, so they can contact you.
Technical information
Like most apps, our providers automatically receive basic technical data such as your IP address, device type and app version when the apps connect to them. We do not use advertising trackers and we do not sell data.
3. Location
- Customers: if you allow location access, the app uses your device location only to help you set a delivery address. You can type or pin an address instead.
- Riders: while you have an order out for delivery, your GPS location is shared every few seconds so the customer can follow the delivery and the restaurant can see where you are. This continues when your phone is locked or the Rider App is closed, and a “ChaskaBite Rider” notification is shown the whole time. Sharing stops when the delivery is completed or cancelled, and the stored position is deleted then or when the app loses its connection. We do not track riders outside deliveries.
- Restaurants: the pickup point you set on the map is shown to customers and riders.
4. How we use your information
- To run your account and sign you in.
- To place, prepare, deliver and track orders, and to calculate prices, fees and restaurant commissions.
- To let customers, restaurants and riders contact each other about an order.
- To show reviews and ratings.
- To send order alerts and updates you have switched on.
- To help with support requests, prevent fraud and misuse, and keep the service secure.
- To meet legal obligations.
6. Service providers
These companies process data for us. Some of them store data on servers outside Pakistan (for example in Singapore).
| Provider | What it does |
|---|---|
| Google Firebase | Accounts and sign-in, our database, live rider location, and hosting of the Restaurant Portal |
| Netlify | Hosts our website, chaskabite.com (receives visitors’ IP address and browser details) and delivers messages sent through its contact form |
| Cloudinary | Stores profile, restaurant and dish photos |
| OpenStreetMap | Map images shown in the apps |
| OSRM (project-osrm.org) | Calculates delivery routes shown on maps (receives the start and end points of a route) |
| Only if you choose to contact support on WhatsApp | |
| Google Maps | Only if you open directions to a restaurant |
7. Payments
All orders are currently cash on delivery. We do not collect or store card or bank details.
8. How long we keep it
- Account information is kept while your account is open.
- Orders and reviews are kept after an account is deleted, because restaurants and riders need them for their records, payments and disputes.
- Live rider location is deleted when the delivery ends or the Rider App loses its connection.
- We delete or anonymise information we no longer need, unless the law requires us to keep it.
9. Your choices and rights
- See and correct: you can view and edit your profile and addresses in the app, or ask us for a copy of your information.
- Delete: customers can delete their account in the app (Account → Settings). This removes your profile, saved addresses and favourites. Riders and restaurants can ask us to delete their accounts.
- Location: you can turn location access off in your phone’s settings at any time. Riders need it on to deliver.
- Notifications: you can switch alerts on or off in the app settings.
For any request, email support@chaskabite.com. We reply within 30 days.
10. Security
Passwords are managed by Google Firebase and never stored by us in readable form. Access to data is limited by security rules, so each person only reaches what their role needs (for example, a restaurant only sees its own orders). No system is completely secure, so please keep your password private and tell us straight away if you think your account has been misused.
11. Children
ChaskaBite is not meant for children under 13, and we do not knowingly collect their information. Riders and restaurant account holders must be at least 18. If you believe a child has given us information, contact us and we will delete it.
12. Changes to this policy
We may update this policy as the service changes. The date at the top shows the latest version. If we make important changes, we will let you know in the app before they apply.
13. Contact us
ChaskaBite, operated by Muhammad Azeem Ashfaq
Faisalabad, Pakistan
Email: support@chaskabite.com
WhatsApp: +92 326 0323057